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CUSTOMER SERVICE POLICY

Only the Good
OUR COMMITMENT

This has been Human Nature's promise since the beginning. Top-quality genuinely natural products and total customer satisfaction -- or your money back. That's the way it's been and that's the way it's going to stay.

You Deserve the Best
RETURN & EXCHANGE

We want the absolute best product experience for all of our customers. If for any reason -- any reason at all! -- you're not satisfied with your purchase of a Human Nature product within the UAE, just return it to the place you bought it from or get in touch with our Customer Service Team within 30 days from the date you bought our product. We will provide you a replacement, refund, or credit for it -- absolutely.

We're here to serve you Saturday to Thursday, 10:00am to 7:00pm GMT+4.


We Value Your Trust
PRIVACY & SECURITY

Your privacy and security is important to us. This is why all the information you provide us is kept safe and secure on our web servers. Your identity is protected on our site by Trustwave, an affiliate of MasterCard.

We never pass on details about our customers to third parties except when necessary as part of our providing services (for example, deliveries of orders) to you or to meet legal or regulatory requirements.

Got orders? We've got you.

1. ONLINE ORDERING

Delivery takes just 1 to 2 working days and only costs 25 AED for orders weighing 5 kg or less, and increases by 5 AED for each additional kg.

Pro Tip: You can opt to have your invoice shipped with your order, or just delivered to you through our courier if you're sending the order to a friend as a gift.

2. PAYMENT

All orders placed can be paid via Cash on Delivery.

3. OTHER WAYS TO BUY

  • Phone Orders

    In Abu Dhabi, you may call us to place an order through +971 2 4433707 from Saturdays to Thursdays 10:00AM to 7:00pm GMT+4. You can also message us on Whatsapp at +971 528366880.

    In Khor Fakkan, you may call us to place an order through 09-2370802 or +971 569248751 from Saturday to Thursday, 10:00AM - 1:00PM and 4:00PM to 10:00PM.

  • Retail Outlets

    Qasar Al Tabiah: Reifa Area, after Police Department roundabout, opposite Disabled Club, near Golden Cafeteria, Khor Fakkan, United Arab Emirates

  • Email Orders

    You may email us at CS.UAE@humanheartnature.com.


And...success!

You'll know that your purchase is successful and ready for delivery when you receive an email from us saying, "Your order has been shipped!" You'll also see a "Complete" status beside your order on your account dashboard.

After your payment is confirmed, you'll receive your order within 1-2 business days for deliveries within UAE. We'll select the most convenient and quickest courier for your area. Do keep an ear out on your phone if you're expecting a delivery -- our courier might be trying to contact you to clarify your location.

Your order will arrive neatly wrapped and sealed in our specially designed Human Nature box via our partner courier service.

We ship to GCC countries!

We also accept orders from other countries in the Middle East. Delivery charges will be based on our courier’s quoted price for the delivery of your order. Email us at CS.UAE@humanheartnature.com to inquire.

Sold Out? Don't Fret.
SOLD OUT PRODUCTS, DISCONTINUED ITEMS, & BACK ORDERS

Our product pages on the website shopping cart are updated to the minute to show when products are available or sold out.

If an item is sold out at the time of your order, just place a back order for the item and you'll receive it 1 to 2 days after the product becomes available once more.

Got something to say?
QUERIES & FEEDBACK

We love hearing from you!

We want to serve you the best way we can, so your feedback is very, very important to us. You may reach us via phone: +971 2 4433707 or email: CS.UAE@humanheartnature.com

------------------------This Customer Service Policy may be modified at any time------------------------