- Your name, mailing address, and invoice number
- Photo of the item for exchange (including the batch code and expiry date stamped on the product label)
- Reason for the return
If you change your mind about what you bought and would like to exchange it for a different shade or variant, please email us the information above within 30 days from the date you purchased the product, ship it back to us in saleable condition, and we will happily ship out a replacement, subject to a re-stocking fee of $1 per item.
We regret that we are unable to refund your original shipping charges.
We're here to serve you Mondays to Fridays, 9 am to 5 pm, Pacific Standard Time.
Your privacy and security is important to us. This is why all the information you provide us is kept safe and secure on our web servers. Your identity and credit card details are protected on our site by Comodo Secure.
We never pass on details about our customers to third parties except when necessary as part of our providing services (for example, deliveries of orders) to you or to meet legal or regulatory requirements.
Delivery takes just 3-7 business days within the contiguous USA.
You can order online and pay by credit card or PayPal.
Pro Tip: You can opt to have your invoice shipped with your order, or just emailed to you if you're sending it to a friend as a gift.
|Order Total*||Fixed Shipping Fee**|
|Up to $49.99||$8.00|
|$50 and up||FREE|
|Shipping time||3-7 business days|
|Order Amount*||Fixed Shipping Fee|
** Matrix is valid for shipping addresses in the United States ; EXCLUDING Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases
All orders made online can be paid using any of the following payment options:
We accept credit card payments via Authorize.net, which protects your credit card and identity information.
You'll know that your purchase is successful and ready for delivery when you receive an email from us saying, "Your order has been shipped!" You'll also see a "Complete" status beside your order on your account dashboard.
After your order is confirmed, you'll receive your items within 3-7 business days.
We love hearing from you!
We want to serve you the best way we can, so your feedback is very, very important to us. You may reach us via email: firstname.lastname@example.org.