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US
US Free shipping over $50*
FREQUENTLY ASKED QUESTIONS
For other questions about OUR PRODUCTS, please click here. If you would like to learn more about the NATURAL INGREDIENTS that we use in our products, we also have a small list here.

If you can't find the answer to your question or concern, please feel free to contact us and we'll be glad to help you out.
ORDERING / PURCHASING
We launched our Advocate Program on February 25, 2016. These new policies are effective as of that date.
  1. Sales tax: Human Nature now provides the service of collecting state sales tax at the time of purchase, and remitting it to your domicile state. The amount of sales tax is based on the suggested retail price of an order, calculated at the Advocate's local tax rate. Advocates may recoup the prepaid sales tax at the time of retail sale. If you would like to take care of your own sales tax filing and have a Sales Tax Exemption certificate and a Resale Tax Number which you haven't yet advised us of, please email us the details at usa@humanheartnature.com.
  2. Shipping fees: Advocates and Members pay a flat rate shipping fee per order based on their total order amount. One way to minimize your shipping cost is to consolidate the quantities you need and place your order every two weeks or every month.
Order Amount* Fixed Shipping Fee
Up to$100.00$5.95
$100.01to$199.99$6.95
$200.00to$399.99$8.95
$400.00to$799.99$10.95
$800.00to$1599.99$13.95
$1600.00and up$15.95
You can find and buy our products through the following channels:

  1. You can order online through our Shopping Cart.
  2. Make your shopping more personal! Share natural beauty, makeup, and body care tips and advocacy news whenever you order from a Human Nature Advocate near you.
  3. Like our Facebook page and follow us on Instagram to get updates and catch us near your area.

All orders made online through www.humanheartnature.com/us can be paid using any of the following payment options:

  1. Credit Card (MasterCard/Visa) - Your credit card and identity information are protected on our site, powered by Authorize.net.
  2. PayPal - From our checkout page, you will be redirected to the PayPal site to process your payment.
Our website complies with the highest global standards of security and is regularly tested for vulnerabilities by Comodo Secure.
Yes, it's safe. Our website is protected with robust hardware and software security systems and is regularly tested for vulnerabilities by Comodo Secure, to ensure that your account information and payments are kept secure.
We want the absolute best product experience for all of our customers and will happily replace or refund any faulty or less than perfect item absolutely free of charge. Just return the item to your authorized Human Nature Advocate, or if she is no longer active or if the products were bought from our online store, get in touch by emailing usa@humanheartnature.com within 30 days of your date of purchase. Please provide the following information:

  • Your name, mailing address, and invoice number
  • Photo of the item for exchange (including the batch code and expiry date stamped on the product label)
  • Reason for the return

If you change your mind about what you bought and would like to exchange it for a different shade or variant, please email us the information above within 30 days of your date of purchase, ship it back to us in saleable condition, and we will happily ship out a replacement, subject to a re-stocking fee of $1 per item.

We regret that we are unable to refund your original shipping charges.



We're here to serve you Mondays to Fridays, 9 am to 5 pm, Pacific Standard Time.
FOR SHOPPERS:
Order Total* Fixed Shipping Fee**
Up to $49.99 $8.00
$50 and up FREE
Shipping time 3-7 business days

FOR MEMBERS AND ADVOCATES:
We charge a flat rate shipping fee based on your order total:
Order Amount* Fixed Shipping Fee
Up to$100.00$5.95
$100.01to$199.99$6.95
$200.00to$399.99$8.95
$400.00to$799.99$10.95
$800.00to$1599.99$13.95
$1600.00and up$15.95
* Excluding sales tax and shipping charges

** Matrix is valid for shipping addresses in the United States ; EXCLUDING Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases
Orders will be shipped within 24 hours from time of receipt, except if placed Friday after 12 noon PST through Saturday. The estimated delivery for your Human Nature products is 3-7 business days from the time your order was received. Orders are shipped on business days only. Business days are Monday to Friday, excluding US federal holidays.
Yes, we can! You can opt to have your invoice shipped with your order, or just emailed to you if you're sending it to a friend as a gift.

If you're ordering online, here's how to send your gift:
  1. On the checkout page, select "Ship to different address" at Step 1: Billing Information.
  2. At Step 2: Shipping Information, select your recipient's shipping address from your address book or enter a new address.
  3. Select the checkbox: "Do not include invoice please."
  4. Continue with your checkout process as usual, and we'll ship your gift for you, hassle-free!
As soon as you notice something amiss with your order, simply email us at usa@humanheartnature.com, within 24 hours of receiving your purchase. We will speedily investigate and replace the item/s at no additional cost. To avoid undue inconvenience for you, we encourage you to check your purchase as soon as you receive it.
All order revisions can be coursed through our Sales Team at usa@humanheartnature.com or (925) 322.1185 as long as the order has not been processed for ship out. Any changes in the web order will reflect on the invoice but will not reflect on the system-generated order confirmation email.
No worries, just notify us via (925) 322.1185 or email usa@humanheartnature.com so we can fix it and you can shop!
You may contact us at (925) 322.1185 or email usa@humanheartnature.com.
Don't panic! If you forgot your password, just go to our shopping cart homepage, click "Log-in to your account" on the menu bar, then click "Forgot Your Password". You will be asked for your registered email address, and we will send you a new password to your email.

If you still cannot access your account, just call us at (925) 322.1185 or email usa@humanheartnature.com so that we can assist you personally.
Yes, you can! Upgrade to a Member or Advocate account anytime online by clicking the Upgrade button on your home page. Confirm that you understand and agree with the terms and conditions, make your activation purchase, and you're all set!
Just head on over to Little Hands Big Difference and use your gift card to purchase Human Nature products. If you have some questions or if you’re having some difficulties using the gift card, contact littlehandsbigdifferencemp@gmail.com and they’ll be more than happy to help you!
ADVOCATE PROGRAM
  1. It's easy! First, learn more about the benefits of becoming a Member here.
  2. Register online.
  1. It's easy! First, learn more about the benefits of becoming an Advocate and learn more about doing the business here.
  2. Register online.
MEMBER ADVOCATE
Savings from your Member discount
Save 20% off the retail price
Earnings with your Advocate discount
Earn by purchasing products at 25% off the retail price and selling them to your customers at full price
Earnings from referrals
Introduce Human Nature to others! You'll earn:
- 5% commission from the purchases of your referred Shoppers
- 3% commission from the purchases of your referred Members
- 3% commission from the purchases of your referred Advocates


It's as easy as sending them a link using the Refer Friends tools on this Dashboard. As long as you remain an Active Member, you can earn commissions for years to come!
Earnings from referrals
Introduce Human Nature to others! You'll earn:
- 12.5% commission from the purchases of your referred Shoppers
- 7% commission from the purchases of your referred Members
- 7% commission from the purchases of your referred Advocates


It's as easy as sending them a link using the Refer Friends tools on this Dashboard. As long as you remain an Active Advocate, you can earn commissions for years to come!
* Exception: Products sold as special offer bundles may be offered at lower discounts.

No, simply make the activation purchase to be a Member or an Advocate. You can enjoy the corresponding benefits as long as you meet the minimum monthly purchase requirement.
MEMBER ADVOCATE
$99 is all you need!
Purchase $99 worth of products (net of 20% Member discount, sales tax, and shipping & handling charges) to help you get started.
$149 is all you need!
Purchase $149 worth of products (net of 25% Advocate discount, sales tax, and shipping & handling charges) to help you get started.
Enjoy automatic Active Member status on your first three calendar months as a Member.
After that, maintain Active status with a $30 monthly purchase to keep enjoying full Member benefits.
Enjoy automatic Active Advocate status on your first three calendar months as an Advocate. After that, maintain Active status with a $100 monthly purchase to keep enjoying full Advocate benefits.
Advocate are considered as independent contractors and are expected to comply with the necessary requirements that are applicable in respective state. Please visit the website of U.S. Small Business Administration (https://www.sba.gov/content/what-state-licenses-and-permits-does-your-business-need) to know which permits and licenses you might need.

If you have additional questions on permits and licenses, please email us at usa@humanheartnature.com and we are more than happy to assist.
Share Human Nature with friends and family and instantly get them listed as your referrals when they sign up at www.humanheartnature.com/us as Shoppers, Members, or Advocates!

On your Dashboard, go to Refer Friends. Click the social media icons to start sharing, or type the names and emails of your friends to send them an invitation. They will automatically be registered as part of your network once they sign up using your unique links.
A Referred Shopper is a person who has signed up for a Human Nature Shopper account with you as the Referrer, who buys purchases from the Human Nature online store or from a Human Nature Area Business Developer at retail price.

A Referred Member is a person who has signed up for a Human Nature Member account with you as the Referrer, who buys purchases from the Human Nature online store or from a Human Nature Area Business Developer at the 20% Member discount.

A Referred Advocate is a person who has signed up for a Human Nature Advocate account with you as the Referrer, who purchases from the Human Nature online store or from a Human Nature Area Business Developer at the 25% Advocate discount.

You earn commissions from the purchases of your Referred Friends.
If you're a MEMBER... If you're an ADVOCATE...
You'll earn:
- 5% commission from the purchases of your referred Shoppers
- 3% commission from the purchases of your referred Members
- 3% commission from the purchases of your referred Advocates


You'll need to have Active Member status in a given calendar month to earn commissions on all purchases of your referrals for that month.
You'll earn:
- 12.5% commission from the purchases of your referred Shoppers
- 7% commission from the purchases of your referred Members
- 7% commission from the purchases of your referred Advocates


You'll need to have Active Advocate status in a given calendar month to earn commissions on all purchases of your referrals for that month.
Yes, you can! Upgrade to an Advocate account anytime online by clicking the Upgrade button on your home page. Confirm that you understand and agree with the terms and conditions, make your activation purchase of $100 worth of products of your choice, and you're all set!
Yes, you must maintain your active status by meeting the monthly minimum purchase requirements:
MEMBER ADVOCATE
Enjoy automatic Active Member status on your first three calendar months* as a Member.
After that, maintain Active status with a $30 monthly purchase to keep enjoying full Member benefits.
Enjoy automatic Active Advocate status on your first three calendar months* as an Advocate.
After that, maintain Active status with a $100 monthly purchase to keep enjoying full Advocate benefits
* including the month you signed up
If you are unable to reach the minimum purchase requirement in a calendar month, your status will be listed as Inactive the following month.
INACTIVE MEMBER INACTIVE ADVOCATE
An Inactive Member forfeits their Member discount and commissions from referrals as long as they are inactive. An Inactive Advocate goes down to 20% discount and forfeits their commissions from referrals as long as they are inactive.

An Inactive Advocate who has been inactive for 6 months will revert to Shopper status with no discount.
To reactivate your Active status, you must purchase the minimum monthly requirement in one calendar month. Your account will go back to active in the succeeding month.
INACTIVE MEMBER INACTIVE ADVOCATE
An Inactive Member who wishes to return to Active Member status simply needs to make a $30 purchase in one calendar month. Active Member status will be restored in the following month. An Inactive Advocate who wishes to return to Active Advocate status simply needs to make a $100 purchase in one calendar month. Active Advocate status will be restored in the following month.
Invite your friends and colleagues to sign up at the Human Nature USA online store using email and social media tools found on your Dashboard. This is a great option if you'd like to share the Human Nature with people whom you can't deliver to personally, like those who live out of state. As long as you're an Active Member or Advocate, you earn commissions on all your Referred Friends' purchases* for years to come!


The more friends and colleagues you refer, the more you can earn!

*net of discounts, shipping, and taxes
If you're a MEMBER... If you're an ADVOCATE...
You'll earn:
- 5% commission from the purchases of your referred Shoppers
- 3% commission from the purchases of your referred Members
- 3% commission from the purchases of your referred Advocates


You'll need to have Active Member status in a given calendar month to earn commissions on all purchases of your referrals for that month.
You'll earn:
- 12.5% commission from the purchases of your referred Shoppers
- 7% commission from the purchases of your referred Members
- 7% commission from the purchases of your referred Advocates


You'll need to have Active Advocate status in a given calendar month to earn commissions on all purchases of your referrals for that month.
Make sure your Referred Friend puts in your name and Customer ID in the "Who introduced you to Human Nature?" field in the registration form, and we'll take care of listing him/her under your account.

If they sign up using the unique link you sent them via email and social media, your details will automatically be noted when they register, and they will be tagged as your Referred Friend.
Keep track of your Referred Friends and your earned commissions on the Referrals Data on your Dashboard.This is updated on the 5th day of every month.

Commissions are released quarterly: April 15, July 15, October 15, and January 15. For example, commissions for your sales for January to March will be available on April 15. Once you are entitled to commissions, these will be paid out based on the commission payout method you selected when you registered.
We recommend that you follow the suggested retail prices in the latest product catalogue.
Yes, as a Human Nature Advocate, you do have to charge your customers sales tax. If you are unsure of your area's sales tax, you can use Google to find the correct sales tax for your area.

Human Nature provides the service of collecting state sales tax at the time of purchase and remitting it to the Advocate's domicile state. The amount of sales tax is based on the suggested retail price of a product, calculated at the Advocate's local tax rate. Advocates may recoup the prepaid sales tax at the time of retail sale.

Human Nature will charge sales tax on the suggested retail price regardless of how the order was placed, according to the tax rates applicable for the "ship to" location, unless you have submitted a Sales Tax Exemption certificate and a Resale Tax Number.
If you can't deliver personally to some of your customers, such as those who live out of state, we recommend that you simply invite them to sign up as a Shopper, or as a Member or Advocate just like you, the email and social media tools found on your ashboard. As long as your status is active, you earn commissions on all their purchases*!

* net of discounts, shipping, and taxes
If you're a MEMBER... If you're an ADVOCATE...
You'll earn:
- 5% commission from the purchases of your referred Shoppers
- 3% commission from the purchases of your referred Members
- 3% commission from the purchases of your referred Advocates


You'll need to have Active Member status in a given calendar month to earn commissions on all purchases of your referrals for that month.
You'll earn:
- 12.5% commission from the purchases of your referred Shoppers
- 7% commission from the purchases of your referred Members
- 7% commission from the purchases of your referred Advocates


You'll need to have Active Advocate status in a given calendar month to earn commissions on all purchases of your referrals for that month.
Once you successfully complete your registration within 5 days of signing up, you will receive a confirmation email with your unique Customer ID. You can also view your Customer ID on your Dashboard, just below your name.
Simply go to www.humanheartnature.com/us and click "Log in". You can then access the different features and benefits of your personalized Dashboard:

  • Track your monthly purchase levels and your current discount.
  • Access your Toolkit, where you will find downloadable tools, videos, training modules and resources to get you started in sharing Human Nature with people in your network. For Advocates, we also have planning and selling tools to help you grow your Human Nature business.
  • View the monthly purchase figures and customer status of your referrals and track the commissions you've earned from your referrals.
  • Share Human Nature with people in your network via email and social media links, and earn commissions on their purchases when they sign up using your links.

If you are registered and you still haven't received your online password, simply email usa@humanheartnature.com to request a password to your account.
If you're a Human Nature Advocate, you may be included in the directory. Just email usa@humanheartnature.com with your request to be included, plus your full name, contact details, town/city, and website (if any) that you want to be displayed on the directory page.
Yes, you may. Just let us know by emailing usa@humanheartnature.com
Yes, you may, as long as you credit Human Nature as the source of the images by linking back to our website (www.humanheartnature.com/us). For online promotions, make sure to put a disclaimer that it is an Advocate-initiated promo on your promo page.
DISTRIBUTORSHIP
To apply, please fill out our Wholesale Form and we'll contact you within three business days. Thank you!
Area Business Developers build and manage a network of Human Nature Shoppers, Members, and Advocates in a specific town, city, or state. With this greater responsibility comes greater earnings opportunities. If you have been an Active Advocate for at least 3 months and you have the interest, time, passion, and commitment to take your Human Nature business further, email us at usa@humanheartnature.com for more information about our Area Business Developer program.
ADVOCACY
In the Philippines, Human Nature works with citronella farmers in Brgy. San Jose, Impalutao, and Imbayao in Bukidnon with the lemongrass farmers in Cauayan, Negros Occidental, with the VCO farmers in GK Immaculate Concepcion Village in Iloilo, with the soybean test plots and the passion fruit and sunflower test plots in GK Pueblo Antonio Village in Catigan, Davao City. We are building and developing partnerships with more farming communities every year!
All our products go through safety assessments by industry experts and thorough clinical studies evaluated by independent third party labs.

Additional checks are conducted for breakthrough products such as hypoallergenic evaluation, SPF testing, and efficacy testing to ensure you get genuinely natural, safe products.
Human Nature is a social enterprise. Our affordable prices have been achieved because we made a decision to greatly reduce the usual profit margins. Our ingredients are the same as those in much higher priced brands. But many of us can only make the choice to buy what is good for us and good for the environment if the price of natural products drops dramatically. We also do not incur the high costs of advertising and costly retail stores, allowing us to pass on our savings to the consumers.

Rather than trying to maximize profits like most businesses, we aim to optimize them, considering what is best for people, especially the poor, in all our decisions.