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FREQUENTLY ASKED QUESTIONS
For other questions about our products, please click here. If you would like to learn more about the natural ingredients that we use in our products, we also have a small list here.
If you can't find the answer to your question or concern, please feel free to contact us and we'll be glad to help you out.
If you can't find the answer to your question or concern, please feel free to contact us and we'll be glad to help you out.
ORDERING / PURCHASING
Where can I buy your products?
You can find and buy our products through the following channels:
View Human Nature Branches in a larger map
View Human Nature in Retail in a larger map
- You can order online through our Shopping Cart
- Drop by any of our Human Nature branches in your local area to shop and enjoy free-flowing coffee while you wait for your orders to be rung up and neatly wrapped.
View Human Nature Branches in a larger map
- Make your shopping more personal! Share natural beauty, makeup, and body care tips and advocacy news whenever you order from a Human Nature Dealer near you.
- You can phone in your orders at our Head Office through (02) 8-784-7777 (M-F 9am to 6pm & Sat 9am to 1pm, GMT+8).
- Feel like picking up a few products while you're cooling your heels at a mall? A select range of Human Nature products is available at the following outlets:
View Human Nature in Retail in a larger map
- All Day Supermarket Sta. Rosa | Taguig | Bataan
- Beauty Bar Alabang Town Center | Bonifacio Global City | Eastwood | Galleria | Greenbelt 5 | Lucky Chinatown Mall | Magnolia | Malate | Mall of Asia | New Glorietta | Rockwell | Shangri-la | TriNoma | UP Town Center
- Fishermall Quezon Avenue
- Landmark Dept Store Makati | TriNoma
- Metro Gaisano Metro Alabang | Market! Market!
- Quincy Quincy Supermarket
- Robinsons Department Store Ermita | Pioneer | Festival Mall Alabang | Galleria | Metroeast
- Robinsons Supermarket 8 Forbes Town Center Taguig | Abreeza Davao | Bacolod Triangle | Berkeley Commonwealth | BF Paranaque | California Mandaluyong | Centro Pacita | Circle C Congressional | Citi Square Malabon | Eastwood Technoplaza II | GT Park Place Molo | iMall Canlubang | Limketkai Mall CDO | Lucky Gold Plaza Ortigas | Nepomall Angeles | Nuvali Sta Rosa | Rioking Don Antonio | Bacolod | Cagayan De Oro | Cainta | Cebu | Dasmarinas | Davao | Ermita | Galleria | Iloilo | Imus | Las Pinas | Los Banos | Magnolia | Malolos | Merville | Metroeast | Novaliches | Otis | Pampanga | Pioneer | Tacloban | Summit Ridge Tagaytay | Town Mall Malabon | Townville Pulilan | Townville Regalado | Z Square Banawe | Galleria Cebu | Venice Grand McKinley
- Rustan's Alphaland | Ayala (CDO) | Ayala-Alabang | Cebu Ayala | Cebu Banawa | Century Makati | Corinthian Hills | Evia North | Gateway | Greenbelt | Grove | Katipunan | Magallanes | Makati | Marketplace BGC (SSI) | Marketplace Connecticut | Marketplace Eastwood | Mille Luce Village Ctr. | Oakridge Mandaue | P. Guevarra | Paseo Center | Rockwell | Rustans the 30th | San Antonio | Shangri-La | Store | Tomas Morato | Uptown BGC
- Sesou Trinoma | Market! Market! | Cash & Carry | ATC | Festival Mall | Glorietta | Greenbelt | Fairview | Galleria | Ermita | Las Pinas | Magnolia | Shoppesville
- Shopwise Araneta | Alabang | Commonwealth | Sucat | Makati | Antipolo | San Pedro | Manila | Sta Rosa | LKK (CDO) | Cebu Basak | Imus
- Waltermart Department Store Tagaytay | Makati
- Waltermart Supermarket Makati | North Edsa | Tagaytay | Dasmarinas | Sucat
- Watsons Cubao Department Store | Fairview Department Store | Harrison Department Store | Mall of Asia Department Store | Manila Department Store | Marikina Department Store | Southmall Department Store | Aura Mall SM Mall | Farmers Plaza | Festival Mall | Mall of Asia 2 SM Mall - iMax | North EDSA Annex SM Mall | North EDSA The Block SM Mall | Pasig Supercenter SM Mall | Robinson's Galleria | Taytay Mall SM Mall | Bicutan Department Store | San Lazaro Department Store | Sta. Mesa Department Store | Bicutan SM Mall
How do I pay for my orders?
FOR WEBSITE ORDERS :
Through a partnership with MAYA since December 7, 2022, orders via our website can be paid seamlessly through the following :
Please pay for your purchase within 7 days and email us the copy of the deposit slip so we can process your order. Please remember to include your name, order number, and phone number so we know who you are! We accept online and mobile fund transfers. Interbank fund transfers are possible, however, processing charges are automatically deducted. Kindly ensure that the amount of fund transfer covers the whole amount of the order including the charges.
FOR ORDERS MADE THROUGH OUR STORES, the following payments are accepted :
Through a partnership with MAYA since December 7, 2022, orders via our website can be paid seamlessly through the following :
- Credit/Debit card : Mastercard, Visa or JCB
From our checkout page, you will be redirected to the MAYA site to process your credit/debit card payment.
Your credit/debit card and identity information are protected on our site by Comodo Secure.
If you are a BPI debit card holder and wish to activate your card securely and safely for online payments, you can do so by following the simple steps :- After signing in and accessing your BPI app, click "Other services".
- Under "Card", click "Card Control". Click "Show Card Settings" for your identified card.
- Enable by clicking "E-commerce access".
- An OTP (One-Time Pin) will be sent to your enrolled mobile phone number.
- Type in the OTP and wait for the confirmation message on your BPI app.
- Maya/Gcash/QR PH and other E-wallets
From our checkout page, you will be redirected to the MAYA site to process your E-wallet payment.
No need to access your Maya/GCash/E-wallet App separately to send us your proof of transaction! MAYA's new feature lets you pay Maya/GCash/E-wallet seamlessly and more conveniently.
Your account and identity information are protected on our site by Comodo Secure.
- Other payment options for our website include :
- PayPal - From our checkout page, you will be redirected to the PayPal site to process your payment.
- Bank Deposit (Gandang Kalikasan Inc., BPI Current Account No. 3101-0986-12 or BDO Account No. 0022-1034-4383)
Please pay for your purchase within 7 days and email us the copy of the deposit slip so we can process your order. Please remember to include your name, order number, and phone number so we know who you are! We accept online and mobile fund transfers. Interbank fund transfers are possible, however, processing charges are automatically deducted. Kindly ensure that the amount of fund transfer covers the whole amount of the order including the charges.
FOR ORDERS MADE THROUGH OUR STORES, the following payments are accepted :
- Cash payment
- Credit/debit cards
- Gcash payment through your Gcash App
- Coming soon : Maya
Can you process secure credit/debit card payments?
When ordering over the phone or via email and when reporting changes in credit/debit card details, we strongly recommend that you call us at (02) 8-784-7777 instead of emailing your credit/debit card details to ensure confidential and secure transactions. For online orders, all you need to do is type in your card details in the payment section of the checkout page. Our website complies with the highest global standards of security and is regularly tested for vulnerabilities by Comodo Secure.
Is it safe to place my orders online?
Yes, it’s safe. Our website is protected with robust hardware and software security systems and is regularly tested for vulnerabilities by Comodo Secure, to ensure that your account information and payments are kept secure.
What's your return and exchange policy?
We want the absolute best product experience for all of our customers. If for any reason (any reason at all!) you're not satisfied with your purchase, just return it to the place of purchase or get in touch with our Customer Service Team within 30 days from the date you bought our product. We will provide you a replacement, refund, or credit for it - absolutely.
We're here to serve you Mondays to Fridays, 9am-6pm and on Saturdays, 9am-1pm, GMT+8.
We're here to serve you Mondays to Fridays, 9am-6pm and on Saturdays, 9am-1pm, GMT+8.
- Email: customer.service@humanheartnature.com
- Phone: (02) 8-784-7788
What's the shipping cost in the Philippines?
Shipping fees vary depending on your location and minimum spend. You’ll see the exact fee at checkout before confirming your order.
Alternatively, if you are outside Metro Manila, you may find it more convenient to contact our branch in your local area.
| Delivery Address | Shipping Fee* |
|---|---|
| Metro Manila |
|
| Outside Metro Manila |
|
Alternatively, if you are outside Metro Manila, you may find it more convenient to contact our branch in your local area.
How long will it take for me to receive my order?
After your payment is confirmed, we'll select the most convenient and quickest courier for your area. Your order will arrive neatly wrapped and sealed in our specially designed Human Nature box via our partner courier service.
Normal shipping time is 1-2 business days for NCR and 3 days to 4 weeks for provincial addresses.
Normal shipping time is 1-2 business days for NCR and 3 days to 4 weeks for provincial addresses.
| NCR | 1-3 working days |
| Luzon | 3-5 working days |
| Visayas and Mindanao | 5-7 working days |
| Batanes and Palawan | 3-4 weeks |
| *Please note that there are no deliveries on Sundays. | |
Can you deliver a gift for me?
Yes, we can! You can opt to have your invoice shipped with your order, or just emailed to you if you're sending it to a friend as a gift. If you're ordering via phone, just inform our sales representative whether or not you'd like the invoice to be sent with your order.
If you're ordering online, here's how to send your gift:
If you're ordering online, here's how to send your gift:
- On the checkout page, at Step 1: Shipping & Billing Info, select or add the address of the person to whom you wish to send your gift.
- Select the checkbox: "Do not include invoice please." You can leave your default billing address as is.
- Continue with your checkout process as usual, and we'll ship your gift for you, hassle-free!
What do I do if a product that I want to order is sold out?
Don't fret, we accept back orders for sold out products. Just place an order as you usually would via phone or the online store, and we will ship it to you as soon as the product/s come back in stock. The available products in your order will be delivered immediately as usual, and the great news is, shipping is free for the separate delivery of back orders!
What do I do if there's a missing or incorrect item in my order?
As soon as you notice something amiss with your order, simply report it to the branch where you purchased your products or to our Customer Service hotline (02) 8-784-7788, within 24 hours of your purchase. We will speedily investigate and replace the item/s at no additional cost. To avoid undue inconvenience for you, we encourage you to check your purchase at the counter before leaving the store. For delivered goods, kindly check your items as soon as you receive them.
How do I add items to/change/cancel my web order?
All order revisions can be coursed through our Sales Team at orders@humanheartnature.com or (02) 8-784-7777 as long as the order has not been processed for ship out. Any changes in the web order will reflect on the invoice but will not reflect on the system-generated order confirmation email.
What should I do if my web payment did not go through?
You may choose to resubmit your order or manually send payment. For credit/debit card payment, we recommend you to give us a call at (02) 8-784-7777 instead of sending the details via email. This is to ensure the safety of your credit/debit card details. Alternatively, we are happy to call you. Just email us back with a number where we can reach you and your preferred call time.
What should I do if my shipping address is under the Out of Delivery Zone (ODZ)?
You may indicate in your "Ship To" information the LBC Branch nearest you so that we can send your order to the said branch for you to pick up. For your convenience, you may check through here the complete list of locations of LBC's Out of Delivery Zones.
If you are ordering from outside the Philippines and your shipping address is listed under international courier's ODA, the customer will shoulder the additional freight charges upon delivery aside from Duties and Taxes. Please click here to see complete list of International Out-of-Delivery-Area and Out-of-Pickup-Area Surcharges.
How can I follow up on the delivery of my order?
You may contact our Customer Service Team at customer.service@humanheartnature.com or (02) 8-784-7788.
How much will it cost when you ship internationally?
The international shipping fee is based on international courier rates, and is computed based on the weight of the package and the destination.
Please note that we charge in Philippine Pesos (Php), so there may be slight differences depending on the fee your credit/debit card charges for foreign currency transactions.
We will contact you prior to shipment if there is any major adjustment to the shipping charge due to international courier surcharges such as:
- Out of delivery area surcharge (ODA)
- Address correction
International orders may be subject to import duties and/or taxes, which are levied once your package reaches that country. Human Nature ships your package DDU (duties and taxes unpaid). When it delivers the package, international courier will collect from the recipient any import duties and/or taxes levied by the country's customs agency. You may also be required to submit additional documents for customs compliance, which we will inform you about via email prior to finalizing your order. For more information regarding a specific country's custom policies, please contact that country’s customs office.
Help! I can't access my shopping cart account!
Don't panic! If you forgot your password, just go to our shopping cart homepage, click "Login" on the menu at the upper right side of the page, then click "Forgot Your Password". You will be asked for your registered email address, and we will send you a new password to your email.
If you still cannot access your account, just call us at (02) 8-784-7788 so that we can assist you personally.
Are you BFAD/FDA registered?
Yes! Gandang Kalikasan, Inc, the company that brings you Human Nature is registered with LTO number: 3000013551826
THE HUMAN NATURE DEALERSHIP
How do I become a Dealer?
- It's easy! First read our Terms to understand the earning program and learn more about doing the business.
- Make a minimum of P1,999 initial purchase to get a 25% starting discount.
- Register online or you may also download, print, and fill out our Dealer Registration Form.
- You may submit your filled-out form and a copy of your valid ID to your nearest Human Nature Branch and pay for and claim your sample pack & dealer ID there. Or scan then email it to trade@humanheartnature.com. We will then get in touch with you for the payment and delivery details.
How do I know my Dealer ID number?
After you successfully register as a Human Nature Dealer, your Digital ID will be generated which will bear your unique Dealer ID number. Just log in at www.humanheartnature.com/buy and find your Dealer ID in the Dealer Dashboard. In case you have questions, you may contact the Head Office at (02) 8-784-7777 / (02) 8-784-7788. You can also see your dealer ID number on the lower right of the invoices of your purchases, just below the total payment and across your name.
Can I use my discount if I don't have my dealer ID yet?
No worries! All you have to do is present a valid ID, and we will honor your dealer discount.
Help! I lost my discount. How do I reactivate?
If your account goes into an inactive status for 1 month, you can reactivate by purchasing a net amount of P2,000 worth of Human Nature products to reactivate at a 25% Dealer discount. You may choose to make a single purchase of P2,000 to immediately reactivate your Dealer account or make a cumulative purchase within a month and get your account reactivated the following month.
If your account goes into an inactive status for 2 months and up, you can instantly reactivate by paying a P200 reactivation fee plus purchase of any Human Nature product with no minimum purchase requirement. You just need to meet the monthly purchase requirement of 2,000 worth of Human Nature products to maintain the active status the following month.
Or you can get a FREE reactivation by just purchasing a ONE TIME net amount of P4,000 worth of Nature products to immediately reactivate your Dealer account or make a cumulative purchase within a (1) month and get your account reactivated the following month.
How can I activate my dealer discount online?
We'll take care of setting up your online account! Simply contact our Head Office at (02) 8-784-7788 or email customer.service@humanheartnature.com so that we can activate your online shopping account with the correct discount for you. Your discount does not automatically apply until we activate your account, so make sure you get in touch!
As soon as your account is activated, you can start shopping! Great news - for Metro Manila deliveries from Head Office, shipping is FREE for orders above P299! For orders worth P298 and below, the fee is an unbeatable fixed rate of Php29! Table rates apply to orders outside Metro Manila.
How do I access my dealer dashboard?
Upon registering, you will receive an email from us with your online password. Simply go to www.humanheartnature.com/buy and click "Log in". You can then access the different features and benefits of your personalized Dashboard:
- track your rank and discount
- keep abreast of the latest news, announcements, training modules and selling resources
- invite people to register via email
If you are registered and you still haven't received your online password, simply email customer.service@humanheartnature.com to request a password to your account.
How do I earn from my referrals?
Share the goodness of all things natural with your loved ones! Get a one-time reward of P50 for each new member and P100 for each new dealer you refer.
Can I purchase products from any branch in the Philippines?
Yes, you may! The great thing about this is that your member/dealer discount applies at every Human Nature branch. Just note that we update our dealers' account information nationwide at the start of each month, so if you're aware that your discount level has changed, all you need to do is ask the branch you're shopping at to check your current discount level with your home branch.
Can membership be transferred to a family member?
Memberships may be transferred to family members if the principal dealer passes away. In this case, you just need to submit a filled-out registration form and a valid ID (as if you were applying as a new dealer) plus the old Dealer ID to your branch. This will then be attached to the original registration form. If the death certificate is available, kindly provide the branch with a copy as well. You will not need to pay for a registration pack anymore. You will also be using the same Dealer ID number.
May I put your products and tarps on display in my store?
Yes, you may. Just secure permission first from the Head Office through the Branch Operations Team. Call (02) 8-784-7788 to inquire.
May I use your product images in my online promotions?
Yes, you may, as long as you credit Human Nature as the source of the images by linking back to our website www.humanheartnature.com/buy. For online promotions, make sure to put a disclaimer that it is a dealer-initiated promo on your promo page.
What are the requirements in putting up a branch?
You can call us at the Head Office for information at (02) 8-784-7788 or kindly send an email with your request for requirements to robert.gomez@humanheartnature.com. For information on international wholesale, click here.
Can I sell Human Nature products outside the Philippines?
Yes, if:
- You are located outside the Philippines and are interested in sharing the goodness of Human Nature in your area
- You own or manage a store, website or spa where you'd like to sell Human Nature products; or you own or manage a company who'd like to be a distributor of Human Nature in your city/country; or you're an entrepreneur who'd like to re-sell Human Nature in your area
- You have financial resources to sustain the business
To apply, please fill out our International Wholesale form and we'll contact you within three business days.
ADVOCACY
What communities do you work with?
Human Nature works with citronella farmers in Brgy. San Jose, Impalutao, and Imbayao in Bukidnon, lemongrass farmers in Cauayan, Negros Occidental, VCO farmers in GK Immaculate Concepcion Village in Iloilo, soybean test plots and the passion fruit and sunflower test plots in GK Pueblo Antonio Village in Catigan, Davao City. We are building and developing partnerships with more farming communities every year!
What sort of testing is done before you release a product?
All our products go through safety assessments by industry experts and thorough clinical studies evaluated by independent third party labs.
Additional checks are conducted for breakthrough products such as hypoallergenic evaluation, SPF testing, and efficacy testing to ensure you get genuinely natural, safe products.
How may I visit the Enchanted Farm/communities of Human Nature?
You may get in touch with GK Enchanted Farm for a scheduled visit by sending them an email at info@gkenchantedfarm.com, or connect with them via Facebook and Twitter.
Why are your products much cheaper than other natural products?
Human Nature is a social enterprise. Our affordable prices have been achieved because we made a decision to greatly reduce the usual profit margins. Our ingredients are the same as those in much higher priced brands. But most of us can only make the choice to buy what is good for us and good for the environment if the price of natural products drops dramatically. We also do not incur the high costs of advertising and costly retail stores allowing us to pass on our savings to the consumers.
Rather than trying to maximize profits like most businesses, we aim to optimize them, considering what is best for our country and our people, especially the poor, in all our decisions.