FREQUENTLY ASKED QUESTIONS
Below is a compiled list of frequently asked questions. For questions regarding OUR PRODUCTS, please click here. If you would like to learn more about the NATURAL INGREDIENTS that we use in our products, we also have a small list here. If your question or concerns have not been addressed by our FAQs, please feel free to CONTACT US.
ADVOCACY
What communities do you work with?
Human Nature works with the citronella farmers of KMMBK (Kooperatiba ng mga Maliliit na Mangniniyog ng baranggay Kanapawan) in Camarines Norte through the Philippine Federation for Environmental Concern, with the lemongrass farmers of Cauayan, Negros Occidental through the AID Foundation, and the passion fruit and sunflower farming community of GK Catigan, Davao.
What sort of testing is done before you release a product since you don't test on animals?
First and foremost, we test the products on ourselves as well as our families. Our products also undergo skin irritation testing among test respondents conducted by a third party dermatologist.
Do you have re-cycling or re-filling programs for your used bottles?
We use PET (recycle code 1) bottles for most of our products. PET is a recyclable and high value plastic. Simply dispose of your empty Human Nature bottles by rinsing them thoroughly and putting them in the recycle bin together with other PET bottles such as those used in mineral water and sports drinks.
How may I visit the Enchanted Farm/communities of Human Nature?
There are trips to the farm with GK's Center for Social Innovations (CSI) every week. Just get in touch with Frank Chiu (09175457225) for a schedule. For other communities, simply get in touch with Mike Go, head of the Social Enterprise Development Team at the Head Office at (02) 931-5787.
Why are your prices so much cheaper than other natural products in the shops?
Our affordable prices have been achieved because we made a decision to greatly reduce the usual profit margins. Our ingredients are the SAME as those in much higher priced brands. But most of us can only make the choice to buy what is good for us and good for the environment if the price of natural products drops dramatically. We also do not incur the high costs of advertising and costly retail stores allowing us to pass on our savings to the consumers.
What communities do you work with?
Human Nature works with the citronella farmers of KMMBK (Kooperatiba ng mga Maliliit na Mangniniyog ng baranggay Kanapawan) in Camarines Norte through the Philippine Federation for Environmental Concern, with the lemongrass farmers of Cauayan, Negros Occidental through the AID Foundation, and the passion fruit and sunflower farming community of GK Catigan, Davao.
What sort of testing is done before you release a product since you don't test on animals?
First and foremost, we test the products on ourselves as well as our families. Our products also undergo skin irritation testing among test respondents conducted by a third party dermatologist.
Do you have re-cycling or re-filling programs for your used bottles?
We use PET (recycle code 1) bottles for most of our products. PET is a recyclable and high value plastic. Simply dispose of your empty Human Nature bottles by rinsing them thoroughly and putting them in the recycle bin together with other PET bottles such as those used in mineral water and sports drinks.
How may I visit the Enchanted Farm/communities of Human Nature?
There are trips to the farm with GK's Center for Social Innovations (CSI) every week. Just get in touch with Frank Chiu (09175457225) for a schedule. For other communities, simply get in touch with Mike Go, head of the Social Enterprise Development Team at the Head Office at (02) 931-5787.
Why are your prices so much cheaper than other natural products in the shops?
Our affordable prices have been achieved because we made a decision to greatly reduce the usual profit margins. Our ingredients are the SAME as those in much higher priced brands. But most of us can only make the choice to buy what is good for us and good for the environment if the price of natural products drops dramatically. We also do not incur the high costs of advertising and costly retail stores allowing us to pass on our savings to the consumers.
ORDERING/PURCHASING
What's the shipping cost in the Philippines?
Within Metro Manila, delivery is just P50. For deliveries outside Metro Manila, the shipping cost depends on the weight of your order, starting at just P50 for Luzon and P60 for Visayas or Mindanao. The shipping amount will be calculated when you finish adding items to your shopping cart.
Alternatively, if you are outside Metro Manila, you may find it more convenient to contact our branch in your local area.
How long will it take for me to receive my order?
Delivery times are 1-2 working days for Metro Manila and major cities nationwide, 2-5 working days for smaller or remote areas (Monday-Friday). Your order will arrive by courier neatly packed in our specially designed ‘pizza box’ or may be delivered by one of our own vans if the order is larger.
How much will it cost when you ship abroad?
Human Nature can deliver worldwide through FedEx (although it is quite expensive). To get a quote for delivery outside the Philippines, simply place your order as usual through our website or through our sales hotlines and we will contact you as quickly as possible with a quotation for the delivery cost. You will not be charged anything until you have accepted the delivery quote. If you accept it, your order will then be processed and shipped immediately. A rough estimate of the shipping cost will be given by our website if you place your order online but we will confirm the exact amount with you.
RETAIL
Where can I purchase your products aside from branches and the online store?
We’re available at Rustans, Landmark, Beauty Bar, Sesou Nature Source, and Shopwise.
Are you BFAD registered?
Yes! Gandang Kalikasan, Inc, the company that brings you Human Nature is BFAD registered with LTO number: RD-II-MM-CT-0458.
What's the shipping cost in the Philippines?
Within Metro Manila, delivery is just P50. For deliveries outside Metro Manila, the shipping cost depends on the weight of your order, starting at just P50 for Luzon and P60 for Visayas or Mindanao. The shipping amount will be calculated when you finish adding items to your shopping cart.
Alternatively, if you are outside Metro Manila, you may find it more convenient to contact our branch in your local area.
How long will it take for me to receive my order?
Delivery times are 1-2 working days for Metro Manila and major cities nationwide, 2-5 working days for smaller or remote areas (Monday-Friday). Your order will arrive by courier neatly packed in our specially designed ‘pizza box’ or may be delivered by one of our own vans if the order is larger.
How much will it cost when you ship abroad?
Human Nature can deliver worldwide through FedEx (although it is quite expensive). To get a quote for delivery outside the Philippines, simply place your order as usual through our website or through our sales hotlines and we will contact you as quickly as possible with a quotation for the delivery cost. You will not be charged anything until you have accepted the delivery quote. If you accept it, your order will then be processed and shipped immediately. A rough estimate of the shipping cost will be given by our website if you place your order online but we will confirm the exact amount with you.
RETAIL
Where can I purchase your products aside from branches and the online store?
We’re available at Rustans, Landmark, Beauty Bar, Sesou Nature Source, and Shopwise.
Are you BFAD registered?
Yes! Gandang Kalikasan, Inc, the company that brings you Human Nature is BFAD registered with LTO number: RD-II-MM-CT-0458.
DEALERSHIP
How do I purchase online if I'm a registered dealer? Will I automatically get the 25% discount once I register?
If you wish to purchase online, contact the Head Office at (02) 931-5787 or email customer.service@humanheartnature.com so that we can activate your online shopping account with the correct dealer discount. Your dealer discount does not automatically apply until we set up your account for you.
Can dealership be transferred to a family member?
Dealerships may be transferred to family members if the principal dealer passes away. In this case, you just need to submit a filled-out registration form and a valid ID (just as if you are applying as a new dealer) plus the old dealer ID to your branch. This will then be attached to the original dealer form. If the death certificate is available, kindly provide the branch with a copy as well. The good news is, you will not need to pay for a registration pack anymore. You will also be using the same dealer ID number.
May I put your products and tarps on display in my store?
Just secure permission first from the Head Office through the Branch Operations Team. Call (02) 931-5787 to inquire.
How do I add an authorized dealer badge to my profile?
Just log into your Facebook or Twitter account and go to http://twibbon.com/join/human-nature-dealer-badge to place the badge on your profile pic. You may adjust the size and position of the badge on your photo, or use the badge as your whole profile photo.
Can we earn if we have relatives in the US? If they order online can I be credited for their sales?
If you want to earn from sales in the US, here's what you can do: If your dealer level is already "Human Nature Consultant" you may want to encourage one of them to sign up as a dealer under you there so your other relatives may purchase from him or her. You will qualify for commissions from that dealer for up to 12 months. If you wish to inquire more about this arrangement, you may call our Head Office at (02) 931-5787.
What are the requirements in putting up a branch?
You can call us at the Head Office for information ((02) 931-5787) or kindly send an email with your request for requirements to humannaturetrade@yahoo.com.
How do I purchase online if I'm a registered dealer? Will I automatically get the 25% discount once I register?
If you wish to purchase online, contact the Head Office at (02) 931-5787 or email customer.service@humanheartnature.com so that we can activate your online shopping account with the correct dealer discount. Your dealer discount does not automatically apply until we set up your account for you.
Can dealership be transferred to a family member?
Dealerships may be transferred to family members if the principal dealer passes away. In this case, you just need to submit a filled-out registration form and a valid ID (just as if you are applying as a new dealer) plus the old dealer ID to your branch. This will then be attached to the original dealer form. If the death certificate is available, kindly provide the branch with a copy as well. The good news is, you will not need to pay for a registration pack anymore. You will also be using the same dealer ID number.
May I put your products and tarps on display in my store?
Just secure permission first from the Head Office through the Branch Operations Team. Call (02) 931-5787 to inquire.
How do I add an authorized dealer badge to my profile?
Just log into your Facebook or Twitter account and go to http://twibbon.com/join/human-nature-dealer-badge to place the badge on your profile pic. You may adjust the size and position of the badge on your photo, or use the badge as your whole profile photo.
Can we earn if we have relatives in the US? If they order online can I be credited for their sales?
If you want to earn from sales in the US, here's what you can do: If your dealer level is already "Human Nature Consultant" you may want to encourage one of them to sign up as a dealer under you there so your other relatives may purchase from him or her. You will qualify for commissions from that dealer for up to 12 months. If you wish to inquire more about this arrangement, you may call our Head Office at (02) 931-5787.
What are the requirements in putting up a branch?
You can call us at the Head Office for information ((02) 931-5787) or kindly send an email with your request for requirements to humannaturetrade@yahoo.com.
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