Starting Out

Human Nature Members get to enjoy up to 15% discount on all purchases* without a required minimum spend plus access to Member-exclusive promos and new product launch offers.

**15% discount on all Human Nature products except Home Care product line, Sunflower Beauty Oil product line, and Social Enterprise items, all of which with 10% discount.

Yes, there is a membership fee of P150 that’s valid for one year. You will then receive a welcome pack consisting of your Member ID, the latest magalogue, and a special Human Nature sticker pack.

You need to provide your personal data upon enrollment, including your name, birthday, email address, and mobile number.

There are three ways to sign-up:
1. Register here on our website.
2. Visit your nearest branch…
3. Email us at trade@humanheartnature.com.

Click this link for the full Membership Terms & Conditions…

If you intend to resell Human Nature products, you may earn up to 27.5% discount on all purchases* of Human Nature products. You may also earn a one-time reward of P50 for each new member and P100 for each new dealer you refer

**Home Care products, Skin Shield Oil products, Sunflower Beauty Oil products, Refilling Station products, and Social Enterprise items have a ceiling Dealer discount of 20% discount. All other Human Nature products, including the products on promotion, have a 27.5% ceiling Dealer discount.

No, you just need to meet the monthly minimum spend to maintain your rank.

• For Gold Dealer (25% off discount) - at least P2,000
• For Platinum Dealer (27.5% off discount) - at least P20,000

You need to provide your personal data upon enrollment, fill out the Dealer registration form, surrender any valid ID and your TIN.

There are three ways to sign-up:
1. Register here on our website.
2. Visit your nearest branch…
3. Email us at trade@humanheartnature.com.

Interested in selling online? Click this link to know more about our Online Dealer Shop

Click this link for the full Dealership Terms & Conditions…

After you successfully register as a Human Nature Dealer, your Digital ID will be generated which will bear your unique Dealer ID number. Just log in at www.humanheartnature.com and find your Dealer ID in the Dealer Dashboard. In case you have questions, you may contact the Head Office at (02) 8-784-7777 / (02) 8-784-7788. You can also see your dealer ID number on the lower right of the invoices of your purchases, just below the total payment and across your name.

Upon registering, you will receive an email from us with your online password. Simply go to www.humanheartnature.com/buy and click "Log in". You can then access the different features and benefits of your personalized Dashboard:

• track your rank and discount
• keep abreast of the latest news, announcements, training modules and selling resources
• invite people to register via email

If you are registered and you still haven't received your online password, simply email customer.service@humanheartnature.com to request a password to your account.

Make sure your prospective referral puts in your name and ID in the “Who introduced you to Human Nature” field in the registration form, and we'll take care of listing him/her under your account

Share the goodness of all things natural with your loved ones! Get a one-time reward of P50 for each new member and P100 for each new dealer you refer.

Yes, you may. Just secure permission first from the Head Office through the Branch Operations Team. Call (02) 8-784-7788 to inquire.

Yes, you may, as long as you credit Human Nature as the source of the images by linking back to our website (www.humanheartnature.com). For online promotions, make sure to put a disclaimer that it is a dealer-initiated promo on your promo page.

You can call us at the Head Office for information at (02) 8-784-7788 or kindly send an email with your request for requirements to robert.gomez@humanheartnature.com. For information on international wholesale, click here.

Your rank should at least be Dealer (25% discount) and you must be currently active with a web account. You can find out more in our Online Dealer Shop FAQ.

You can place your orders through the website. All you have to do is log in using your registered email address. If you don't have a password yet, just click on the "Forget Password" link and the system will send you a password to the same email address that you will use to log in.

A mobile version of the website can also be accessed through your smartphones, for easy ordering when you are out with customers or for those of you who don't have easy access to a computer.

You may also place your orders through the phone. Just call our Sales hotline at 8-784-7777. The sales hotline is open from Monday to Friday 9:00am to 5:30pm and Saturday 9:00am to 1:00pm. Our friendly sales associates would be more than happy to take your orders!

FOR WEBSITE ORDERS :

Through a partnership with MAYA since December 7, 2022, orders via our website can be paid seamlessly through the following :

1. Credit/Debit card : Mastercard, Visa or JCB
   
   From our checkout page, you will be redirected to the MAYA site to process your credit/debit card payment.
   
   Your credit/debit card and identity information are protected on our site by Comodo Secure.
   
   If you are a BPI debit card holder and wish to activate your card securely and safely for online payments, you can do so by following the simple steps :
   
   
   1. After signing in and accessing your BPI app, click "Other services".
   2. Under "Card", click "Card Control". Click "Show Card Settings" for your identified card.
   3. Enable by clicking "E-commerce access".
   4. An OTP (One-Time Pin) will be sent to your enrolled mobile phone number.
   5. Type in the OTP and wait for the confirmation message on your BPI app.
   You're good to go!
2. Maya/Gcash/QR PH and other E-wallets
   
   From our checkout page, you will be redirected to the MAYA site to process your E-wallet payment.
   
   No need to access your Maya/GCash/E-wallet App separately to send us your proof of transaction! MAYA's new feature lets you pay Maya/GCash/E-wallet seamlessly and more conveniently.
   
   Your account and identity information are protected on our site by Comodo Secure.

1. Other payment options for our website include :
   
   
   1. PayPal - From our checkout page, you will be redirected to the PayPal site to process your payment.
   2. Bank Deposit (Gandang Kalikasan Inc., BPI Current Account No. 3101-0986-12 or BDO Account No. 0022-1034-4383)

You may still continue to pay via Bank Over-the-Counter Deposit or Bank Online Transfer.

Please pay for your purchase within 7 days and email us the copy of the deposit slip so we can process your order. Please remember to include your name, order number, and phone number so we know who you are! We accept online and mobile fund transfers. Interbank fund transfers are possible, however, processing charges are automatically deducted. Kindly ensure that the amount of fund transfer covers the whole amount of the order including the charges.

FOR ORDERS MADE THROUGH OUR STORES, the following payments are accepted :

1. Cash payment
2. Credit/debit cards
3. Gcash payment through your Gcash App
4. Coming soon : Maya

Upon confirmation of your payment, you will receive your orders within 1-3 business days for Metro Manila and 8-17 days for provincial addresses. We recommend placing your orders by 2pm to ensure prioritization in processing your order.

Yes, you can order from any Human Nature branch nationwide. If you are a Human Nature member/dealer, your discount will be honored and applied by the branch where you placed your order. Simply show your Dealer ID.

Ordering and shipping guidelines vary in branches. You may contact them for more information. View our complete branch directory here.

 

Yes, we can deliver directly to your customer. If you are placing your order over the phone just inform the sales associate not to include the invoice with the order. We will email you the invoice instead.

If you are placing your order online, simply follow the steps below:

1. On the Checkout Page, under Billing Information choose "Ship to a different address."
2. Under Shipping Information, select a shipping address from your address book or enter a new address. If you do not wish to include the invoice, check the box next to "Do not include invoice please." The invoice will be emailed to you instead.

Yes, you can use the images and texts from Human Nature's website on your online site as long as you credit Human Nature as the source by linking back to the website: www.humanheartnature.com.

We do not offer consignments for the time being. For unsold items, please refer to our Return and Exchange policy.

For more details and inquiries, you may consult our Terms or contact our friendly customer service at (02) 8-784-7788 or customer.service@humanheartnature.com.

An Online Dealer Shop is a new Dealer sales tool made available at Human Nature's website. It is a Human Nature Dealer's personal online store with the Dealer's own unique link. This provides an online platform for Dealers to sell to more customers without the geographical and logistical limitations of selling face to face.

Please follow these guidelines when you create or update the name, URL (link), description, profile image and social media thumbnail of your Online Dealer Shop:

Use of the brand name and logo. "Gandang Kalikasan", "Human Heart Nature", "Human Nature", its logo and variations of the corporate/brand name or logo are restricted to uses (in the Online Dealer Shop name, URL (link), description, profile image and social media thumbnail) where it’s clear that:

Shop Link Examples

Shop Name Examples

Each ODS is a replica of Human Nature's official online shop (https://humanheartnature.com/buy), with a link to the Dealer's details and a thumbnail of the Dealer's photo at the top left area of the page underneath the Human Nature logo. Each ODS can be visited via the Dealer's unique web link (e.g. https://humanheartnature.com/buy/lisadelacruz).

Dealers can share the link to their shop to their friends and contacts via email, SMS and social media, as well as link to it through their existing online stores. Shoppers buy through the ODS at SRP (brochure price). Once they check out, Human Nature Head Office will take care of picking, packing and delivering the order straight to the customer.

The Dealer receives ODS Earnings for every Shopper purchase on their ODS equivalent to the difference between SRP (VAT-Ex) and their Dealer price, less a transaction charge of 5% of the total purchase and subject to applicable withholding tax.

Your ODS Earnings will be calculated after the month end process and will be released around the third week of the following month either as credit on account or bank cheque sent to your home branch depending on which you prefer.

As long as you have at least an HN Dealer rank you are qualified to avail yourself of an Online Dealer Shop.

You only need to pay a one-time online shop activation fee of P99 and you can keep your ODS as long as your rank is HN Dealer and up.

You can sign up in two ways:

1. Online – www.humanheartnature.com/buy, log in to your account and go to HeartQuarters (formerly Dashboard). Click on “Open your online shop now”. It will add the P99 ODS fee to your shopping cart. Once you have paid, you will receive an online notification on your HeartQuarters as well as an email instruction with the link to set up your Online Dealer Shop. Just follow the instructions.
   • For Credit card/Debit card payment, we will immediately activate your Online Dealer Shop.
   • For other payment options, you will receive the ODS notification and email instruction after your payment has been confirmed by our Sales team. For faster processing please send the proof of payment to orders@humanheartnature.com and put the Web order number for reference.
2. Human Nature Branch - Pay and register at any local Human Nature branch. You will receive the ODS confirmation and email instruction within 30 minutes from registration if you have an existing online account.

• For Dealers that do not have an existing online account: You must activate your Dealer account online by going to www.humanheartnature.com/buy and clicking on Login > Activate Dealer Account. Submit the email you used to register as a Dealer, and you will receive an email that will prompt you to set your account password. After you have successfully signed in to your online Dealer account you will receive your ODS confirmation and email instruction after 30 minutes and you may set up your Online Dealer Shop.

New HN Dealers can register online or at any Human Nature branch and avail the 1999 Flexible registration kit. You can avail of the ODS* the same day you register as a Dealer.

Meanwhile, HN Members and Inactive Dealers can easily move up to an HN Dealer rank through the following:

For Inactive Members:

Sign up as an HN Dealer online or at any Human Nature branch, and make a minimum single receipt purchase of P2,000 net of Dealer discount.

For HN Members:

Sign up as an HN Dealer online or at any Human Nature branch, and make a minimum total purchase of P2,000 net of Dealer discount.

Once your rank has been updated to an HN Dealer you can immediately avail an ODS.

*Reselling on Shopee or Lazada or Tiktok is highly discouraged.

The ODS fee is required to cover the cost of setting up your online shop.

A transaction fee is a 5% charge that covers the cost of processing your customers’ orders through your online shop by Human Nature Head Office. It also covers other back-end costs such as after-sales customer service.

An ODS is an online store exclusive for HN Dealers. If your rank slides down to an HN Member rank or if you become inactive your ODS will be deactivated. Your ODS will immediately be reactivated as soon as your rank moves up to HN Dealer again.

Yes, they just need to click on Become a Dealer and complete the registration and payment.

Both your Referral and ODS Earnings can be easily monitored in your HeartQuarters.

Aside from sharing your ODS link via email, text or social media, your Online Dealer Shop will also be searchable in our Find A Dealer page so online visitors can choose a Dealer and click the link to an ODS page.

Yes, it is government mandated for all forms of earnings payable to Dealers to be subjected to 10% withholding tax.

Human Nature is required to withhold the corresponding government mandated withholding taxes on all income payments made like commissions to sales agents (i.e. Dealers). In addition, we are required to submit a list of all withheld taxes with the corresponding individual names and TIN of each. Hence, we will be requiring Dealers to provide us their TIN before we release any commissions/earnings. If you have not submitted your TIN, you can easily submit it to us via the "Submit your TIN" link at the top of your HeartQuarters, or by emailing your TIN to customer.service@humanheartnature.com.

Unfortunately, we will be unable to release your earnings unless we are able to remit your withholding tax to BIR, which requires your Tax Identification Number (TIN). However, all earned commissions will be placed on hold and can be released to you on the next payout following the date you submitted your TIN.

You may register for a TIN and get more information about it by contacting your nearest BIR branch or registering through the BIR eRegistration portal by clicking the link below:

https://ereg.bir.gov.ph/ereg/welcome.do

Yes, you may still keep your other online shops as we understand these other channels can help expand your network. However, we highly recommend that you place links to your official ODS in your other shops as this can help build your credibility with your customers as an authorized Human Nature Dealer. Directing your customers directly to your ODS can help you save on cost and time in processing and sending the orders to your clients.

Your Online Dealer Shop is only visible to other users when they are logged in to their own accounts on the website. This means you won’t be able to “visit” your own store if you are logged in as yourself, because it is possible for your account to be under a different Online Dealer Shop. If you wish to view your own Online Dealer Shop, just open the unique link to your ODS (e.g. https://humanheartnature.com/buy/lisadelacruz) in a private/incognito window, OR log out humanheartnature.com then open your ODS link.