CUSTOMER SERVICE POLICY
GOODNESS, IT'S HUMAN NATURE
Our Commitment
This has been Human Nature's promise since the beginning. Top-quality genuinely natural products and total customer satisfaction - or your money back. That's the way it's been and that's the way it's going to stay.

We want the absolute best product experience for all of our customers. If for any reason you're not satisfied with your purchase, just return it to the place you bought it from or get in touch with our Customer Service Team within 30 days for non-food products and 7 days for food products from the date you bought it. We will provide you a replacement, refund, or credit for it - absolutely.


We're here to serve you Mondays to Fridays, 9am-6pm and on Saturdays, 9am-1pm, GMT+8.

Your privacy and security is important to us. This is why all the information you provide us is kept safe and secure on our web servers. Your identity and credit/debit card details are protected on our site by Comodo Secure.


We never pass on details about our customers to third parties except when necessary as part of our providing services (for example, deliveries of orders) to you or to meet legal or regulatory requirements. You may read our full Privacy Policy here.

Delivery costs just:

  • Metro Manila: Shipping is FREE for orders above P999! For orders worth P998 and below, the fee is an unbeatable fixed rate of Php50!
  • Luzon: fee starts at Php55
  • Visayas/Mindanao: fee starts at Php65

Normal shipping time is 1-2 business days for Metro Manila addresses and 2-3 business days to provincial addresses.

You can order online and pay by credit/debit card or bank deposit.


Pro Tip: You can opt to have your invoice shipped with your order, or just emailed to you if you're sending it to a friend as a gift.

All orders made with Head Office, online or offline can be paid using any of the following payment options:


    • Credit/Debit Card

      We accept MasterCard, Visa and JCB credit/debit card payments. Your credit/debit card and identity information are protected on our site by Comodo Secure.


    • Bank Deposit

        BPI: Gandang Kalikasan, Inc., Current Account No. 3101-0986-12

        BDO: Gandang Kalikasan, Inc., Account No. 0022-1034-4383


  • GCash

    On your GCash app, select Pay QR and then upload the QR code image from your device. Review the amount and then click Pay php.


    *Please pay for your purchase within 7 days and email us (orders@humanheartnature.com) or fax us (02-8-784-7751) a copy of the deposit slip so we can process your order. Please remember to include your name, order number and phone number so we know who you are!


And...Success!

You'll know that your purchase is successful and ready for delivery when you receive an email from us saying, "Your order has been shipped!" You'll also see a "Complete" status beside your order on your account dashboard.

After your payment is confirmed, we'll select the most convenient and quickest courier for your area. Your order will arrive neatly wrapped and sealed in our specially designed Human Nature box via our partner courier service.


Standard delivery time for online orders is 1-2 working days within Metro Manila and 2-3 working days for provincial addresses.

  • Our Branches

    Drop by any of our Human Nature branches in your local area to shop! Enjoy free-flowing coffee while you wait for your haul to be rung up and neatly wrapped. Our friendly store personnel will be ready to help you out and answer your questions.

  • Our Dealers

    Make your shopping more personal! Share natural beauty, makeup, and body care tips and news about our partner farming communities and social enterprises whenever you order from our community of Human Nature dealers.

  • Phone Orders

    You may call us to place an order at (02) 8-784-7777 Mondays to Fridays, 9am-6pm and on Saturdays, 9am-1pm, GMT+8.

  • Retail Outlets

    Feel like picking up a few products while you're cooling your heels at a mall? A select range of Human Nature products is available at the following outlets:


      • All Day Supermarket   Sta. Rosa | Taguig | Bataan

      • Beauty Bar   Alabang Town Center | Bonifacio Global City | Eastwood | Galleria | Greenbelt 5 | Lucky Mall | Magnolia | Malate | Mall of Asia | New Glorietta | Rockwell | Shangri-la | TriNoma | Up Town Center

      • Fishermall   Quezon Avenue

      • Landmark Dept Store   Makati | TriNoma

      • Metro Gaisano   Metro Alabang | Market! Market!

      • Quincy   Quincy Supermarket

      • Robinsons Department Store   Ermita | Pioneer | Festival Mall Alabang | Galleria | Metroeast

      • Robinsons Supermarket   8 Forbes Town Center Taguig | Abreeza Davao | Bacolod Triangle | Berkeley Commonwealth | BF Paranaque | California Mandaluyong | Centro Pacita | Circle C Congressional | Citi Square Malabon | Eastwood Technoplaza II | GT Park Place Molo | iMall Canlubang | Limketkai Mall CDO | Lucky Gold Plaza Ortigas | Nepomall Angeles | Nuvali Sta Rosa | Rioking Don Antonio | Bacolod | Cagayan De Oro | Cainta | Cebu | Dasmarinas | Davao | Ermita | Galleria | Iloilo | Imus | Las Pinas | Los Banos | Magnolia | Malolos | Merville | Metroeast | Novaliches | Otis | Pampanga | Pioneer | Tacloban | Summit Ridge Tagaytay | Town Mall Malabon | Townville Pulilan | Townville Regalado | Z Square Banawe | Galleria Cebu | Venice Grand McKinley

      • Rustan's   Alphaland | Ayala (CDO) | Ayala-Alabang | Cebu Ayala | Cebu Banawa | Century Makati | Corinthian Hills | Evia North | Gateway | Greenbelt | Grove | Katipunan | Magallanes | Makati | Marketplace BGC (SSI) | Marketplace Connecticut | Marketplace Eastwood | Mille Luce Village Ctr. | Oakridge Mandaue | P. Guevarra | Paseo Center | Rockwell | Rustans the 30th | San Antonio | Shangri-La | Store | Tomas Morato | Uptown BGC

      • Sesou   Trinoma | Market Market | Cash & Carry | ATC | Festival Mall | Glorietta | Greenbelt | Fairview | Galleria | Ermita | Las Pinas | Magnolia | Shoppesville

      • Shopwise   Araneta | Alabang | Commonwealth | Sucat | Makati | Antipolo | San Pedro | Manila | Sta Rosa | LKK (CDO) | Cebu Basak | Imus

      • Waltermart Department Store   Tagaytay | Makati

      • Waltermart Supermarket   Makati | North Edsa | Tagaytay | Dasmarinas | Sucat

    • Watsons   Cubao Department Store | Fairview Department Store | Harrison Department Store | Mall of Asia Department Store | Manila Department Store | Marikina Department Store | Southmall Department Store | Aura Mall SM Mall | Farmers Plaza | Festival Mall | Mall of Asia 2 SM Mall - iMax | North EDSA Annex SM Mall | North EDSA The Block SM Mall | Pasig Supercenter SM Mall | Robinson's Galleria | Taytay Mall SM Mall | Bicutan Department Store | San Lazaro Department Store | Sta. Mesa Department Store | Bicutan SM Mall

For orders from international customers, we ship via international courier.* Just go to humanheartnature.com and choose "Other Countries", then place your order through the shopping cart. The checkout page will display the shipping fee prior to payment (Step 3: Shipping Method).


The shipping fee depends on your order's weight and destination. Starting rate is Php 1,000 or 25 USD.

Orders placed through the phone/online for pick up at the store need to be paid at the time of order by credit/debit card. If you wish to pay when collecting, our team will be happy to prepare your order when you arrive, while you relax and browse.


Kindly give us 4 business hours lead time between payment and pick up to process and prepare your order. You may pick up your orders up to 6PM from Mondays to Fridays and up to 5PM on Saturdays. For same day pick up, the cut off time for ordering and payment is 3PM.


If someone else is picking up your order for you, please make sure they bring an authorization letter signed by you and a copy of your dealer ID/valid ID.

For pick up at our branches, please contact the branch directly.

Our product pages on the website shopping cart are updated to the minute to show when products are available or sold out.


If an item is sold out at the time of your order, just place a back order for the item and you'll receive it 1-2 days after the product becomes available once more. Here's the great part: Shipping is free of charge for all back orders!

We love hearing from you!

We want to serve you the best way we can, so your feedback is very, very important to us. You may reach us via phone: (02) 8-784-7788 or email: customer.service@humanheartnature.com.



FAQS


This Customer Service Policy may be modified at any time.
Dear ,

Stay, Stay, Stay! We’ve been loving you for quite some time!

Your account is about to expire on

Continue shopping for goodness at discounted prices!

Renew your account and enjoy a 15% DISCOUNT on our products* for 1-year with no monthly minimum spend required PLUS other perks!

SIGN UP now for only P100 to enjoy membership privileges instantly!

*Home Care products, Sunflower Beauty Oil products, Refilling Station products, Next 9 Diapers, and Social Enterprise items have a Member ceiling discount of 10% discount.

See you soon!
Your Human Nature Family

Continue
We're officially missing you! :(

It’s been a while since we heard from you. Heads up, your member account is already expired.

Reactivate your account and score up to 15% DISCOUNT on our products* PLUS other exclusive perks for 1-year!

SIGN UP now for only P100 to enjoy membership privileges instantly!

*Home Care products, Sunflower Beauty Oil products, Refilling Station products, Next 9 Diapers, and Social Enterprise items have a Member ceiling discount of 10% discount.

See you soon!
Your Human Nature Family

Continue
Love Discounts? Great News! We’ve updated our membership program!

Don't worry you can still enjoy your perks when you renew your account!

Score up to 15% DISCOUNT on our products* for 1-year with no monthly minimum spend required PLUS other offers!

SIGN UP now for only P100 to enjoy membership privileges instantly!

*Home Care products, Sunflower Beauty Oil products, Refilling Station products, Next 9 Diapers, and Social Enterprise items have a Member ceiling discount of 10% discount.

See you soon!
Your Human Nature Family

Continue
We're officially missing you! :(

It's been a while since we heard from you. In case you missed it, we have a new membership program!

Enjoy up to 15% DISCOUNT on our products* with no minimum spend PLUS other exclusive perks for 1-year when you reactivate your account!

SIGN UP now for only P100 to enjoy membership privileges instantly!

*Home Care products, Sunflower Beauty Oil products, Refilling Station products, Next 9 Diapers, and Social Enterprise items have a Member ceiling discount of 10% discount.

See you soon!
Your Human Nature Family

Continue
This could be the start of something new!

Let us help you earn more and share more goodness once again!

Be a part of the HEARTrepreneur family and earn up to 27.5% DISCOUNT plus up to 10% on commissions!

Reactivate your account NOW!

Want to enjoy goodness that’s picked especially for you?
Be a Member and enjoy up to 15% off on our products* for only P150!

See you soon!
Your Human Nature Family

Continue
Goodness is sweeter the second time around!

How have you been doing? We miss you!

Reactivate your account NOW and earn up to 27.5% DISCOUNT plus up to 10% on commissions.

Come back, HEARTrepreneur!

Want to earn AND shop goodness at the same time?
Be a Member and enjoy up to 15% off on our products without the minimum spend!

See you soon!
Your Human Nature Family

Continue