Everything You Need to Know about Human Nature Home Care Refilling Station

We get a lot of requests to create refills for our products, and now it's finally here! We're excited to roll out the beginnings of our Refilling Station! Here's everything you need to know about our latest move to sustainability and taking care of the environment!

Question: What products are available for refilling?

Answer: You may refill the Dishwashing Liquid (Grapefruit-Orange & Lemon-Calamansi), Liquid Detergent, Baby Liquid Detergent and Baby Bottle & Utensil Cleanser.

Question: Will I save on refilling products compared to buying a new product?

Answer: Yes, you definitely will save more when you refill. The savings however is a modest amount because - and we are proud to say this - most of the cost of the product is due to the formulation and not the packaging.

Question: How much do the Home Care liquid product refills cost?

Answer: Please refer to the table below for the cost per gram of each product available at our Home Care Refilling Station:

Question: Will my dealer discount apply in refilling?

Answer: Yes, it will! Dealers can get up to 20% off the refill price.

Question: Where can I refill my bottles?

Answer: You can refill at the Human Nature Flagship Store, SM The Block Branch, and SM Megamall Branch. See www.humanheartnature.com/branches for branch locations and contact details. We hope to bring refilling stations to more branches, so keep an eye out for the next ones soon!

Question: What bottles are allowed to be refilled?

Answer: We will only refill empty, clean and dry Human Nature Liquid Detergent (950ml) and Dishwashing Liquid (250ml, 500ml and 1L) bottles. All bottles will be refilled to their original capacity. This is so that our store staff can more easily monitor and manage the content of the bulk refilling container, ensuring minimal waste.

Question: What's the minimum amount of product I can refill? What's the maximum?

Answer: The minimum refill amount is 250ml. But you can refill as many empty, clean, dry, Human Nature Home Care containers that you can bring.

Question: Can I bring my own bottle to refill at your store?

Answer: Our products have genuinely natural formulations so we've had to do formulation-packaging compatibility tests to ensure that our formula does not affect the packaging and that the packaging does not affect our formulation. Remember, we don't use synthetic preservatives that lengthen the shelf life of synthetic products to years and years. Using other bottles means that it hasn’t undergone this compatibility testing and hasn’t passed our safety standards.

Question: How many times can I refill your product bottles? (A. Liquid Detergent and Baby Detergent bottles and B. Dishwashing Liquid and Baby Bottle Cleanser bottles)

Answer: The bottles and caps/pumps may be used as many times as possible as long as they have no cracks or discoloration.

Question: Will you accept the bottle for refilling if its color begins to change – for example, if a white bottle starts to turn yellow or a transparent bottle starts to become cloudy?

Answer: If the bottle can still be sealed properly despite the damage (e.g. a broken flip top cap that still seals properly), then we can still accept it. If the bottle cannot be properly sealed, then we will not accept it because it can expose the product to contamination or leakage.

Question: Can I refill the Baby Bottle Cleanser bottle with regular Dishwashing Liquid or Baby Liquid Detergent bottle with regular Liquid Detergent

Answer: Yes, we will allow the refilling of liquid detergent bottles with a different liquid detergent variant (950ml bottles), or dishwashing liquid bottles with a different dishwashing liquid variant (1L, 500ml or 250ml bottles).

Question: Will you accept the bottle for refilling if the label has been removed?

Answer: We will accept bottles with or without the original label, as long as they are part of our Home Care line.

Question: How does the refilling station work?

Answer: Your bottles will be refilled in only 4 easy steps:

1. Tare: Give your container to our store staff for weighing. For your safety, we’ll refill only empty, dry and clean Human Nature Home Care product containers that meet our standard.
2. Fill: Our store staff will fill your container. One container = one product.
3. Weigh: We’ll weigh your filled container and stick the product price label on it.
4. Pay: Checkout and pay at the counter. That’s one container saved from the sea!

Question: How do I ensure that my bottle is clean enough for refilling?

Answer: Follow these three easy steps to clean your empty Human Nature bottles for refilling:
1. Clean bottles with a long brush using warm water and dishwashing liquid. To remove residue on hard to reach areas, soak overnight in a mixture of 1 part white vinegar and 4 parts water.
2. Rinse thoroughly with running water.
3. Shake out excess water, spray with alcohol and air dry completely upside down to prevent dirt from entering bottles.

Question: How do I know that the refilling will be done in a clean, hygienic way?

Answer: Our store staff will sanitize their hands prior to refilling products to avoid contamination.

1. Re-filler must ensure to sanitize their gloves prior to the refilling activity.
2. Re-filler must provide a clean and sanitized tray wherein our customer can place their bottles for refilling.
3. Re-filler may then proceed to sanitizing the exterior of the bottle and cap by using a clean paper towel (lint-free) with alcohol and let it stand for 30 seconds for alcohol contact time and air drying.
4. Re-filler must then check the bottle/container.
5. If the bottle/container is acceptable, proceed with the refilling proper.
6. After refilling, re-filler will then place the bottle/container back into the tray. Customer will then get their refilled bottle/container on the said tray.
7. Re-filler must clean the nozzles using clean paper towel with alcohol.
8. After cleaning the nozzles, re-filler must sanitize their gloves. It is recommended not to touch their face (eyes, nose and mouth) using their gloves.

Question: Will I be able to know the manufacturing batch and expiry date of the products I refill?

Answer: Yes, each refill comes with a sticker indicating the batch code and expiry date of the product.

Question: What can I do if I want to return a product I refilled?

Answer: If the product caused any irritation or there was a contamination issue, simply contact our friendly Customer Service through customer.service@humanheartnature.com, call us at (02)784-7788, or return it to the branch where you refilled the product. We will offer a replacement, refund or store credit for it.

Question: How many single use containers can be saved by the refilling stations?

Answer: For starters:
1 20L bulk refilling container can help save 40 bottles of 500ml Dishwashing Liquid
1 20L bulk refilling container can help save 21 bottles of 950ml Liquid Detergent
We hope our customers will choose refilling more and more to help us save more single-use bottles!

Question: When can I refill my personal care products as well?

A: We're petitioning FDA to enhance the current regulations so cosmetics refilling can be safe and accessible to all. Sign the petition at bit.ly/mainstreamrefilling.